You must contact our Customer Support Team within 3 days from the date of receiving the product after 3 days the complain will not be entertained.The product must be in its original, sealed condition, and it should not have been used. Instead of providing a monetary refund, the policy offers a voucher. This voucher will be equivalent in value to the purchase price of the returned product. The voucher can be used for a future purchase, allowing you to deduct the voucher's value from the total cost of your next shopping transaction. (Shipping cost is non-refundable)